Privacy Policy
Privacy Policy
Last updated: 23 October 2026
1. Introduction
CF Roofing Services Ltd is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and in accordance with applicable UK data protection legislation.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our roofing services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), where applicable.
By using our website, you acknowledge the information provided in this Privacy Policy. Where consent is required for specific processing activities, such as non-essential cookies or certain marketing communications, we will request it separately.
2. Who We Are
CF Roofing Services Ltd is a UK-based roofing company providing professional domestic and commercial roofing services throughout Essex and the surrounding areas.
Our services include pitched and tiled roofing, flat roof installations and repairs, rubber and single ply roofing, guttering, fascias, soffits, cladding and commercial roofing solutions.
For the purposes of UK data protection legislation, CF Roofing Services Ltd is the data controller responsible for determining how and why personal information is processed.
Company details:
CF Roofing Services Ltd
Company Registration Number: 07901044
10 Redlie Close
Stanford-le-Hope
Essex
SS17 8BB
Telephone: 01375 308339
Mobile: 07970 784565
Email: info@cfroofingservices.co.uk
Website: https://www.cfroofingservices.co.uk/
3. Personal Information We Collect
We may collect and process personal information when you contact us, complete an enquiry form, request a quotation, arrange a property inspection or engage our roofing services.
The information we collect may include:
Your full name and contact details.
Your email address and telephone number.
Your residential, business or property address.
Details of your roofing enquiry, property or requested services.
Information supplied through our website contact forms.
Records of correspondence, telephone conversations and email communications.
Details of quotations, invoices, payments and completed work.
Photographs of roofing projects or properties where relevant to providing our services.
Technical information relating to your use of our website, including IP addresses, browser information and cookies.
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
4. How We Use Your Personal Information
CF Roofing Services Ltd may use your personal information for the following purposes:
Responding to enquiries
To respond to enquiries submitted through our website, telephone or email and provide information about our roofing services.
Preparing quotations
To arrange property inspections, assess roofing requirements and provide accurate quotations for proposed works.
Providing roofing services
To arrange appointments, communicate with customers, manage roofing projects and complete agreed installations, maintenance or repairs.
Customer administration
To prepare invoices, maintain customer records, manage payments and provide ongoing customer support.
Legal and regulatory obligations
To comply with applicable laws, accounting requirements, tax regulations and other legal responsibilities.
Website administration and improvements
To maintain the security, functionality and performance of our website and understand how visitors use it.
Marketing communications
Where permitted by law, we may contact existing customers or individuals who have requested information about our services regarding relevant updates or offers.
You can opt out of marketing communications at any time by contacting us.
We do not sell or rent your personal information to third parties.
5. Legal Basis for Processing Personal Information
Under the UK GDPR, we must have a lawful basis for collecting and processing personal information.
Depending on the circumstances, we may rely on the following legal bases:
Contractual necessity
Processing information necessary to provide quotations, arrange roofing work, fulfil contracts and deliver services requested by customers.
Legitimate interests
Processing information where reasonably necessary for the legitimate operation of our business, including responding to enquiries, maintaining customer relationships, preventing fraud and improving our services, provided these interests are not overridden by your rights.
Legal obligations
Processing information necessary to comply with tax, accounting, regulatory and other legal requirements.
Consent
Processing information where you have given clear consent, including the use of certain website cookies or marketing communications where consent is legally required.
Where processing is based on consent, you have the right to withdraw that consent at any time.
6. Website Contact Forms and Enquiries
When you complete a contact form on our website, we may collect information including your name, email address, telephone number, property address, preferred roofing service and any additional details provided in your message.
This information is used to respond to your enquiry, provide quotations, arrange appointments or discuss your roofing requirements.
Your information may be processed through our website hosting infrastructure and email systems to ensure your enquiry reaches the appropriate member of our team.
Submitting an enquiry does not automatically subscribe you to marketing communications.
We take reasonable steps to protect information submitted through our website from unauthorised access, misuse or disclosure.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to support website functionality, improve user experience and, where enabled, understand how visitors interact with our content.
Cookies are small text files stored on your computer, smartphone or other device when visiting a website.
Our website may use the following categories of cookies:
Necessary cookies
These cookies are essential for the website to function correctly. They may support security, website navigation, form functionality and the storage of your cookie preferences.
Necessary cookies do not require consent where they are strictly essential to providing the requested website service.
Preference cookies
These cookies remember selected settings and preferences to improve your browsing experience.
Statistics and analytics cookies
Where enabled, analytics cookies help us understand website usage, including pages visited, visitor interactions and general website performance.
We use this information to identify opportunities to improve our website and the information we provide.
Marketing cookies
Where marketing or advertising services are enabled, these cookies may be used to measure advertising performance or display relevant advertisements.
Non-essential cookies will only be used where the appropriate consent has been obtained.
You can accept, reject or manage non-essential cookies through the cookie consent controls provided on our website. You can also manage or remove cookies through your browser settings.
8. Google Analytics and Third-Party Services
Our website may use third-party services, including Google Analytics, to understand how visitors interact with our website.
Where Google Analytics is enabled, it may collect information such as:
Pages visited and time spent on the website.
General geographic location.
Device and browser information.
Website navigation and interaction data.
Referral sources and website traffic statistics.
This information helps us evaluate website performance and improve the experience for visitors.
Google Analytics will only be activated where required consent has been obtained.
For additional information about Google’s privacy practices, please visit:
https://policies.google.com/privacy
You can also learn more about how Google processes information collected through websites using its services:
https://policies.google.com/technologies/partner-sites
Where other third-party tools are used, their operation and associated personal data processing will be subject to applicable privacy legislation and any necessary consent requirements.
9. Who We Share Personal Information With
CF Roofing Services Ltd does not sell or trade customer personal information.
However, we may share personal information with trusted third parties where reasonably necessary to operate our business, deliver agreed services or meet legal obligations.
These may include:
Website hosting companies and IT service providers.
Email and communication service providers.
Accountants, bookkeepers and professional advisers.
Payment processing and financial service providers.
Roofing subcontractors or specialist contractors involved in completing agreed works.
Suppliers and delivery companies where necessary for a roofing project.
Relevant authorities, regulators or law enforcement agencies where required by law.
Any personal information shared will be limited to what is reasonably necessary for the relevant purpose.
Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable confidentiality and data protection arrangements are in place.
10. Photographs of Roofing Projects
As part of our roofing services, we may take photographs of properties, roofs or completed works for inspection, project management, record-keeping, quality assurance or warranty purposes.
We may also wish to use photographs of completed roofing projects on our website, social media platforms or other promotional materials.
Where photographs contain personal information, such as identifiable individuals, vehicle registration numbers or other identifying details, we will ensure that their use has an appropriate lawful basis and complies with relevant data protection requirements.
Where appropriate, we will obtain permission before publishing photographs that identify a customer or private property.
Customers who have concerns about the use of particular photographs can contact us using the details provided in this Privacy Policy.
11. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, misuse or disclosure.
These measures may include secure website connections, controlled access to customer records, appropriate website security arrangements and secure handling of business communications.
Personal information may be stored electronically through our website, email systems, accounting software or other business administration services.
Although we take reasonable precautions to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
12. International Data Transfers
Some third-party service providers, including website analytics, hosting or communication providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection legislation.
These safeguards may include UK adequacy regulations, appropriate contractual safeguards or other lawful transfer mechanisms.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, maintaining appropriate business records and complying with applicable legal obligations.
Retention periods depend on the nature of the information and the reason it was collected.
For example:
General enquiries: Retained for a reasonable period to respond to your enquiry and manage any subsequent correspondence.
Customer and project records: Retained for as long as necessary to manage completed works, warranties, contractual responsibilities and potential legal claims.
Financial and accounting records: Generally retained for at least six years, or longer where legally required.
Marketing information: Retained until consent is withdrawn, an objection is received or the information is no longer required.
Website and technical information: Retained according to operational requirements and the retention settings of relevant services.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Your Rights Under UK GDPR
Under UK data protection legislation, you have a number of rights concerning the personal information we hold about you.
These include:
Right of access
You have the right to request information about the personal data we hold about you and obtain a copy of that information.
Right to rectification
You have the right to request that inaccurate or incomplete personal information is corrected.
Right to erasure
You may request the deletion of your personal information in certain circumstances, subject to applicable legal or contractual obligations.
Right to restrict processing
You may request that we restrict how your personal information is processed in certain circumstances.
Right to data portability
Where applicable, you may request that certain personal information is provided to you or transferred to another organisation in a structured, commonly used and machine-readable format.
Right to object
You may object to certain processing activities, including processing based on legitimate interests.
You have an absolute right to object to the use of your personal information for direct marketing.
Rights relating to automated decision-making
You have rights relating to certain decisions made solely through automated processing that produce legal or similarly significant effects.
Right to withdraw consent
Where personal information is processed on the basis of consent, you can withdraw that consent at any time.
These rights are subject to applicable legal conditions and exemptions.
To exercise any of your rights, please contact us at info@cfroofingservices.co.uk.
We will normally respond to valid requests within one calendar month, although this period may be extended where permitted by law.
We may request reasonable additional information to verify your identity before responding to certain requests.
15. External Websites and Links
Our website may contain links to third-party websites, including social media platforms, review services or other external resources.
These websites operate independently and may have their own privacy policies and data processing practices.
CF Roofing Services Ltd is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information.
16. Children’s Privacy
Our website and roofing services are not specifically directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to address the matter.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal obligations or data protection practices.
Any updates will be published on this page with a revised last updated date.
We encourage visitors to review this page occasionally to remain informed about how their personal information is handled.
18. Complaints
If you have concerns about how CF Roofing Services Ltd collects, uses or protects your personal information, please contact us in the first instance so that we can investigate and address your concerns.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
You do not need to contact us before making a complaint to the ICO.
19. Contact Us
If you have any questions regarding this Privacy Policy, the personal information we hold or your rights under data protection legislation, please contact:
CF Roofing Services Ltd
10 Redlie Close
Stanford-le-Hope
Essex
SS17 8BB
Company Number: 07901044
Telephone: 01375 308339
Mobile: 07970 784565
Email: info@cfroofingservices.co.uk
Website: https://www.cfroofingservices.co.uk/